Customer Error:
Customers have 30 days from delivery to alert us that they ordered the item in error. We will issue a refund once we receive the item back and it has been inspected. Parts must be new (unused/uninstalled), in original packaging, and in salable condition. Return shipping charges are the customer’s responsibility. Customer Error Returns are subject to a 10% Restocking Fee. If your order included FREE Domestic Ground Shipping, we will deduct the original shipping charge to us from your refund. Your refund will be issued against the original method of payment that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please use the website contact form or email us for an authorization code.
Defective Part:
Customers have 30 days from delivery to report a defective item. We will issue an exchange if the customer’s item is received defective. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees upon receiving, inspection, and confirmation of a defect. Your refund will be issued against the original method of payment that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please use the website contact form or email us for an authorization code.
Shipment Error:
Customers have 30 days from delivery to report any discrepancy in what was ordered and what part was actually received. If you receive an incorrect part, we will pay the return freight as well as the freight cost to re-send the product ordered. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees. Your refund will be issued against the original method of payment that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please use the website contact form or email us for an authorization code.
Return Authorization Code:
All Returns must be requested within 30 days. Returned Merchandise will only be accepted with an issued Return Authorization Code. Your return request must include the following:
Company Name or Contact Name
Part Number and Description
Reason for Return
Iron Wing Sales Invoice Number
Merchandise must be returned “Freight Prepaid,” with the Return Authorization Code clearly labeled on the outside of the package. Parts must be new, in original packaging and in salable condition.