PAI INDUSTRIES ­-­ HSA-5065 ­-­ SHOCK ABSORBER KIT REPLACES MACK 14QK2111

Standard Domestic Shipping Policy

Domestic Ground Shipping

< $100 Flat Rate of $15

>=$100 **Free Domestic Ground Shipping on qualifying orders with eligible items.

**Only orders shipping domestically within the contiguous 48 states and an item total equal to or over $100 qualify for this offer.  EXCLUDES FREIGHT, OVERSIZE, OR HAZMAT ITEMS.

Standard Domestic Shipping Exceptions

This offer is not valid for the following: Freight/LTL, Priority Shipping, Alaska/Hawaii, US Protectorates, or International Orders. This also does not apply to products considered oversize (OS) or HAZMAT by FedEx. 

Examples of products excluded from free shipping are Fuel Tanks, Hoods, Radiators, Large Cylinders, Large Gears, Large Shafts, Large Valves, Large Electric Motors, Seats, Seat Assemblies, Brake Drums, Axles, Tires, etc.

If you qualify for FREE Domestic Ground Shipping but your order also contains one or more ineligible items, you will be charged shipping fees for those ineligible items only.

We will contact you by email if Freight/LTL, International, Alaska/Hawaii, US Protectorates, or Oversize Item charge is required.

Domestic Express/Priority Shipping

Priority shipping requests can be made using the "Request Priority Shipping" form above.

In order to guarantee same-day ground priority shipping, requests must be submitted by 1pm EST.

International Shipments

International Orders are not eligible for FREE Shipping. Customers located outside of the USA will be contacted with a shipping rate.

We will send a separate virtual invoice via email for International Shipping Charges. 
If a customer does not agree to the shipping charges, the order will be canceled, and all payments refunded via original payment method.
Customer is responsible for all sales tax, use tax, excise tax, or other tax duty or similar fee imposed by any governmental authority in connection with the sale or use of the products.

All Returns must be requested within 30 days.

Customer Error:
Customers have 30 days from delivery to alert us that they ordered the item in error. We will issue a refund once we receive the item back and it has been inspected. Parts must be new (unused/uninstalled), in original packaging, and in salable condition. Return shipping charges are the customer’s responsibility. Customer Error Returns are subject to a 10% Restocking Fee. If your order included FREE Domestic Ground Shipping, we will deduct the original shipping charge to us from your refund. Your refund will be issued against the original method of payment that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please use the website contact form or email us for an authorization code.

Defective Part:
Customers have 30 days from delivery to report a defective item. We will issue an exchange if the customer’s item is received defective. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees upon receiving, inspection, and confirmation of a defect. Your refund will be issued against the original method of payment that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please use the website contact form or email us for an authorization code.

Shipment Error:
Customers have 30 days from delivery to report any discrepancy in what was ordered and what part was actually received. If you receive an incorrect part, we will pay the return freight as well as the freight cost to re-send the product ordered. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees. Your refund will be issued against the original method of payment that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please use the website contact form or email us for an authorization code.

Return Authorization Code:
All Returns must be requested within 30 days. Returned Merchandise will only be accepted with an issued Return Authorization Code. Your return request must include the following:

Company Name or Contact Name
Part Number and Description
Reason for Return
Iron Wing Sales Invoice Number
Merchandise must be returned “Freight Prepaid,” with the Return Authorization Code clearly labeled on the outside of the package. Parts must be new, in original packaging and in salable condition.